Shipping

Payments

All payments made will need to be made through the Clownfish Games website.

Payments methods accepted: AMEX, Apple Pay, Google Pay, Maestro, Mastercard, Visa, Paypal and Shop Pay.

Shipping

We offer shipping services to customers on the UK Mainland. The shipping costs and estimated delivery times will be provided during the checkout process. £2.99 for standard 2-4 day shipping, or £4.99 for express services at 1-3 days. Orders over £30 will receive free standard delivery. We do provide service to NI, Isle of Man & Jersey, typically via Royal Mail, there may be an extra cost to this, please check during checkout. Clownfish Games uses Royal Mail, Evri & DPD for its shipping services. Tracking information will be provided in an email when your ordered has been fulfilled. Please note that delivery times may vary depending on your location and any unforeseen circumstances that may arise during transit.

Error with your order

If there is an error with your order, or items are missing, contact us immediately at info@clownfish-games.co.uk so we can look into this issue.

Collections

Orders can also be collected from our reception, please select the collection option when placing your order.

Pre-orders

We are able to offer pre-orders on some of the upcoming releases.

Payment may be made at the time of Pre-order, or at the time of release, please select the appropriate option.

Our pre-orders will offer a estimated date of arrival, however this is not guaranteed.

If you place an order for a mixture of pre-order items and stock items, the order will be held until the whole order can be shipped in full. If you would like any items sooner, please contact us and this can be arranged with our standard shipping rates of an extra delivery charge of £2.99, or £4.99 for express services. 

If you have any questions regarding this policy please contact us by email at info@clownfish-games.co.uk, Tel: +44 7496016554. 10 Colson Place, Cleethorpes, North East Lincolnshire, DN35 7SR, United Kingdom.